This policy explains what information BetPro Dubai collects when you use this website or contact us on WhatsApp, and how we use it. We keep this simple on purpose, we only collect what's needed to help with your account, see our Terms & Conditions for the fuller picture of how the service works.
Information We Collect
Contact Details
Your WhatsApp number and anything you tell us in that conversation.
Account Details
Your BetPro/BPExch ID, shared with us to help with login or support issues.
Payment Proof
Screenshots or transaction details you forward when confirming a deposit.
We don't ask for your CNIC, Emirates ID, email address, or any other identity document.
How We Use Your Information
We use what you send us only to:
- set up or troubleshoot your BetPro/BPExch account
- pass deposit and withdrawal requests to the right dealer
- respond to questions you send us on WhatsApp
We don't sell your information, and we don't share it with anyone outside the dealer helping with your account.
All conversations happen on WhatsApp, so WhatsApp's own privacy policy also applies to your messages, independently of this one. We don't control how WhatsApp stores or secures message data on their end.
Website Data
This website doesn't run analytics, tracking pixels, or advertising cookies. Standard web server logs, like browser type and pages visited, may be recorded automatically by our hosting provider for basic security and performance purposes. See our Disclosure page for how the site itself is run.
Data Retention
We keep WhatsApp conversations only as long as needed to support your account. You can ask us to delete your conversation history at any time by messaging us.
Your Choices
You can ask us, at any point, what information we hold about you, or ask us to delete it. Message us on WhatsApp and we'll action it.
Children
This service isn't intended for anyone under 18. We don't knowingly collect information from minors, see our Responsible Betting page for more on who this service is for.
Changes To This Policy
We may update this policy occasionally. The version on this page is always the current one.
Contact Us
Questions about your data? Message us on WhatsApp at +971 52 544 9196, or see our Contact Us page.